Privacy Policy

Effective Date: August 4, 2026

CMH Plumbing Solutions LLC respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, phone calls, emails, and SMS communications.

1. Information We Collect

We may collect:

Contact Information

• • Name
  • Phone number
  • Mobile number
  • Email address
  • Service address

Service Information

• • Plumbing issue details
  • Property information
  • Appointment details
  • Photos or documents submitted
  • Service history

Communication Information

• • Phone calls
  • Emails
  • Text messages
  • Contact form submissions
  • Customer support communications

Website Information

We may collect:

• • IP address
  • Browser information
  • Device information
  • Website activity
  • Cookies
  • Pages visited

2. How We Collect Information

We collect information when customers:

• • Submit contact forms
  • Request estimates
  • Schedule appointments
  • Call our office
  • Send emails
  • Send text messages
  • Request plumbing services
  • Subscribe to SMS communications

3. How We Use Information

CMH Plumbing Solutions LLC may use collected information to:

• • Respond to inquiries
  • Provide estimates
  • Schedule appointments
  • Dispatch technicians
  • Provide service updates
  • Communicate with customers
  • Process payments
  • Improve services
  • Maintain records
  • Send promotional messages when customers provide marketing consent

4. SMS AND MOBILE INFORMATION DISCLOSURE

When customers voluntarily provide a mobile number and select SMS consent, CMH Plumbing Solutions LLC may send messages related to the selected communication category.

Messages may include:

Non-Marketing Messages

• • Appointment confirmations
  • Technician arrival updates
  • Estimate responses
  • Service updates
  • Customer support

Marketing Messages

When separately selected:

• • Promotions
  • Discounts
  • Seasonal reminders
  • Service offers

Message frequency varies.

Message and data rates may apply.

Reply HELP for assistance.

Reply STOP to unsubscribe.

Mobile Information Sharing Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We may share information only when necessary to:

• • Provide requested services
  • Communicate with customers
  • Process payments
  • Operate our website
  • Work with service providers supporting business operations
  • Comply with legal requirements

CMH Plumbing Solutions LLC does not sell customer information.

6. Cookies

Our website may use cookies and analytics tools to improve website functionality and understand visitor activity.

7. Data Security

We use reasonable security measures to protect customer information.

However, no electronic transmission or storage method is guaranteed to be 100% secure.

8. Data Retention

Information may be retained for:

• • Service records
  • Customer support
  • Accounting purposes
  • Legal requirements
  • Business operations

9. SMS Opt-Out

Customers may stop receiving text messages by replying:

STOP

Customers may request help by replying:

HELP

10. Contact Information

CMH Plumbing Solutions LLC

888 S. Greenville Ave., Suite 202
Richardson, TX 75081

Phone: (469) 972-6679

Email: info@cmhdfw.com